The st-st-stutter should be better.
February 27, 2020
Over the last 4 weeks, our top priority on the “behind the scenes” technology front has been to fix the persistent problem that some of our customers have been reporting: halting, skipping and stuttering on our longer videos. Now, I don’t want to bore you with the details: I know most of you don’t care about technical under-the-hood stuff. And that’s ok, you shouldn’t have to! Our goal as a streaming platform is to give you a completely streamlined, smooth experience. Click the video and watch, without having to think about your browser or wireless signal strength or anything else
This month, we got a lot closer to that goal. If you have been watching our new material consistently for the last few months–maybe our weekly series An Ongoing And Necessary Pursuit, maybe our Satanic news show The Devil’s Dispatch–we hope you’ve noticed that the newer videos are no longer buffering and skipping the way they used to. We have also been gradually going back and “fixing” some of the older videos as well. For example: if you had trouble with Sympathy For The Devil, please go back and watch it again! It should play smoothly all the way through.
If you happen to be a tech geek and are curious: The issue was a technical quirk that had to do with the way our streaming provider’s player application was dealing with the bitrate we had been using for our videos. The fix was to “optimize” our video bitrates to match the expectations of the embedded player. We’re still going through some of the older videos to re-render and re-upload them with the corrected parameters… but everything but some of the older lectures should be fixed.
We’re so excited that we’ve been able to get this issue solved! And we would like to give a special shoutout to some of our members who have been so amazing about reporting symptoms and helping us to troubleshoot. If you encounter any streaming issues with any of our videos or live events, please let us know at email@example.com and we will take a look.
Thanks again for your support, and keep enjoying The Satanic Temple TV!Tags: Tech Support